COVID-19: Changes to Belman Dental Centre
We have implemented many changes at our office in order to keep our patients, staff, and community safe during the COVID-19 pandemic. These changes are being implemented in addition to our usual infection control protocols. Together, our protective protocols go above and beyond the current recommendations of the Royal College of Dental Surgeons of Ontario (RCDSO) and the Ministry of Health.
1. Physical Changes
The following physical changes have been implemented to protect our patients and staff:
- Plexiglas barriers for all desks;
- Medical-grade HEPA filters in all rooms;
- Doors on all treatment rooms;
- PPE worn by all team members when not behind protective barriers; and
- More space between chairs in the reception area to enable social distancing.
2. Protocol Changes
We have made significant changes to our Cycle of Care protocols, i.e. the steps patients and staff go through before, during, and after an appointment.
Our new Cycle of Care protocol is designed to:
- Limit the number of people who enter the office;
- Limit the time you spend in the office; and
- Screen those who enter.
Together, these changes greatly reduce your risk of contracting COVID-19 by (a) minimizing contacts, and (b) shrinking the chance that anyone with COVID-19 enters the office at all.
Day-Before protocols are designed to prevent those who may have COVID-19 from entering the office. These protocols include:
- Phone Check-In: one of our staff members will contact you to ensure that you do not have any signs or symptoms of COVID-19 (see COVID-19 Screening below).
- Pre-Screening: We will send you a pre-screening form by email for you to print, fill out, and bring to your appointment.
Day-Of protocols decrease opportunities for COVID-19 transmission within the office by ensuring social distancing and by protecting all patients and staff within the office.
- Call upon arrival: When you arrive, we ask that you call us at (416) 486-1136 to let us know you have arrived. You can wait outside, in your car, in the building lobby.
- Building entry: To enter the building press #0403 on the intercom to the right of the front door.
- Ready to come up: When your treatment room is ready, we will call you to come up to our floor.
Entry to our office:
- Alert us of your arrival at the office: Once at the door to our office, you can call us or ring the doorbell.
- In-person screening: One of our staff will come to the door to screen you for COVID-19. The screening consists of a list of questions (see COVID-19 Screening below) and a contactless recording of your temperature.
- Sanitation and mask: Once you have passed the screening, we will welcome you to sanitize your hands and put on a mask to wear in the office. You are welcome to wear your own mask if you have one.
Your treatment will proceed as usual. Our staff will be adhering to heightened infection control principles throughout the appointment.
Once your treatment is complete, you can proceed to the front desk where your insurance and payment will be processed.
3. COVID-19 Screening Questions
Each patient will be screened twice before their appointment – once when they fill out the screening form sent via email the day before, and once in-person on the day of their appointment.
All patients will be screened for the following signs and symptoms (as recommended by the RCDSO):
- New onset of cough
- Worsening chronic cough
- Shortness of breath
- Sore throat
- Difficulty swallowing
- Decrease or loss of sense of taste or smell
- Unexplained fatigue/malaise/muscle aches (myalgias)
- Nausea/vomiting, diarrhea, abdominal pain
- Pink eye (conjunctivitis)
- Runny nose/nasal congestion without other known cause
Patients over 70 years old will additionally be screened for:
- Unexplained or increased number of falls
- Acute functional decline
- Worsening of chronic conditions